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Knowledge Management > Aligning with Corporate Strategy
Aligning with Corporate Strategy Research

Customer Complaint Resolution Excellence: Capturing Insights to Drive Business Improvements 
Complaint resolution groups fulfill a key role not just in resolving customer complaints involving service claims and other issues, but also in capturing critical customer feedback and data from which to drive quality and continuous improvement in the supply chain and throughout the organization... (ID PCS-210)
Companies Profiled: 3M, Abbott Laboratories, Amway Global, Agilent Technologies, more ...
Price: $3550.00   Free Excerpt Available
From Books to Bytes: Creating Effective Corporate Libraries in the Digital Age 
This study enables library managers to benchmark their resources and service operations against those of 25 leading corporate information centers... (ID OP-90)
Companies Profiled: Abbott Laboratories, Sanofi-aventis, Allergan, AstraZeneca, more ...
Price: $2082.00   Free Excerpt Available
 


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