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Customer Service > Customer Service Measurement > Individual CSR Measurement
Individual CSR Measurement Research

Rewards & Recognition Programs - Comprehensive Benchmark Study 
To download a free excerpt of the "Rewards and Recognition Programs" report, please click here Study Overview Reward & recognition programs are a goo... (ID 4789)
Companies Profiled: 3M, Strathfield Group, Inspire Success Pty, Tactical Ingenuity Corporation, more ...
Price: $1325.00
Profiles of Efficient and Cost-Effective Staffing Organizations 
Study Overview Staffing organizations face increasing pressure to streamline their operations so that the most qualified people can be hired in a cost-effective manner... (ID 4598)
Companies Profiled: Verizon, Bank of America, Computer Sciences Corporation, Microsoft, more ...
Price: $753.95
Customer Satisfaction Metrics 
Non-members: Click here to sign-up for a complimentary tour of "Customer Satisfaction Metrics" This document contains analysis of how world-class or... (ID 4395)
Companies Profiled: Brooks-PRI Automation, Blackbaud, Cisco Systems, Honeywell, more ...
Price: $574.95
Employ a 360-Degree Performance Review to Support Leadership Development 
FedEx’s Survey Feedback Action Process segments employee feedback by each work group’s manager... (ID 3370)
Companies Profiled: FedEx
Price: $9.95
Human Resources Measures at USAA 
USAA Insurance has developed a set of critical human resource measures to ensure that employees are satisfied and productive... (ID 3362)
Companies Profiled: USAA
Price: $9.95
Measure CSR Performance to Target Ongoing Coaching and Training 
Practices in this document include: Utilizing metrics to target ongoing coaching and training... (ID 3038)
Companies Profiled: Hunt, A.T. Cross, Xerox
Price: $18.95
Monitor Rep Performance to Drive Customer Satisfaction 
Conduct frequent reviews of em... (ID 3036)
Companies Profiled: FiberMark, DuPont
Price: $9.95
Performance Measure Profiles: A Financial Services Company 
This document identifies the leading and lagging indicators used within the benchmarked financial services company to monitor corporate performance... (ID 2747)
Companies Profiled: A Financial Services Company
Price: $9.95
Mystery Shopper Reporting Methods 
Many coordinators of mystery shopping programs provide condensed and synthesized data to make the evaluation process easier... (ID 2425)
Companies Profiled: telecommunications company
Price: $9.95

 


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