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Customer Service > Customer Relationship Management > Customer Delight
Customer Delight Research

Achieving Retail Banking "Customer Experience" Excellence 
Non-members: Click here to sign-up for a complimentary tour of "Achieving Retail Banking "Customer Experience" Excellence" Study Overview: Whether... (ID 4869)
Companies Profiled: Barbados National Bank Inc., Scotiabank, Royal Bank of Canada, RBTT Bank, more ...
Price: $386.95
Achieving Customer Service Excellence in High-Demand Hotel Service Environments 
Non-members: Click here to sign-up for a complimentary tour of "Achieving Customer Service Excellence in High-Demand Hotel Service Environments" St... (ID 4860)
Companies Profiled: The House Hotel, Colony Club Hotel, The New EdgeWater Hotel, Crystal Cove Hotel, more ...
Price: $406.15
Managing Customer Relationships: Loyalty and Retention Programs 
Based on a survey of 45 organizations, this 22-slide presentation identifies how companies manage customer relationships through retention and loyalty programs... (ID 4561)
Companies Profiled: ADP, BankOne, Rockwell Collins, Bell South, more ...
Price: $603.95
Customer Service Research Bundle 
NonMembers: Click on the following link to download a Complimentary Excerpt of the findings available in the Customer Service Research Bundle: http://www3... (ID 4508)
Companies Profiled: 3M, Aliant Telecom, American Airlines, Appleseeds, more ...
Price: $1329.95
Capturing Practices that Delight Customers 
NonMembers: Click here to download a complimentary research excerpt from Capturing Practices that Delight Customers... (ID 4411)
Companies Profiled: American Airlines, James A. Haley Veterans Hospital, Arrow Electronics, Standard Register Company, more ...
Price: $824.95
Operating Today’s Call Center: Trends on Call Center Representatives 
This 28-slide PowerPoint presentation details metrics from 13 companies crossing several industries about today's call center representative... (ID 4389)
Companies Profiled: Citizens Bank of Canada, Nationwide Credit, Avnet, Express Scripts, more ...
Price: $834.95
Changing Your Cultural Focus from Products to Customers: An Overview 
This document provides a high-level overview of changing your cultural focus from products to customers... (ID 4231)
Companies Profiled: AAR Corp., Sanofi-aventis, AAA, Boeing, more ...
Price: $34.95

 


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