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Direct access to this research is not included with your membership level.The Service-to-Sales Research Bundle This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.
To download a research excerpt of the findings available in this bundle, click here... (ID 4833)
Companies Profiled: Aliant Telecom, American Express, AT&T, Bank of America, more ...
Price: $2495.00
Direct access to this research is not included with your membership level.Employee Recruitment Research Bundle This document contains Graphics and a detailed Process Map.This document contains Graphics and a detailed Process Map.
This research provides covers several critical aspects of employee recruitment, from the recruitment process design, to alignment with corporate goals, to ensuring support and tracking success... (ID 4530)
Companies Profiled: American Express, Ames Rubber, Anheuser-Busch, Baxter, more ...
Price: $124.95
Direct access to this research is not included with your membership level.Process Design of State Farm's Customer Response Center 
Practices in this document include: Employing popup information to enhance customer service... (ID 3011)
Companies Profiled: State Farm
Price: $9.95
Direct access to this research is not included with your membership level.This is a pharma specific study.Format Your Training Program to Provide Maximum Time With Each New CSR 
Practices in this document include: Monitoring and managing the ratio of CSRs to team leaders to encourage coaching and feedback... (ID 3014)
Companies Profiled: State Farm
Price: $9.95
Direct access to this research is not included with your membership level.FedEx Places People First in its Operating Strategy 
FedEx places People first in its operating strategy (People-Service-Profit) and supports this belief with consistent programs, benefits and communications... (ID 2535)
Companies Profiled: FedEx
Price: $9.95
Direct access to this research is not included with your membership level.Overview of Saturn's Customer Assistance Center This document contains Graphics.
This document provides an overview of employee staffing and delineates the procedures for handling customer assistance at the Saturn Customer Assistance Center, located in Spring Hill, Tennessee... (ID 2950)
Companies Profiled: Saturn
Price: $9.95
Direct access to this research is not included with your membership level.Utilize Skills Routing To Make Best Use Of Employees’ Capabilities This document contains Graphics.
Companies utilize the unique abilities of their call center employees by instituting a process called "skills routing... (ID 2204)
Companies Profiled: Boeing Employees Credit Union, PM Company
Price: $9.95
Direct access to this research is not included with your membership level.Empower Call Center Employees to Foster Individual Ownership, Teamwork, and Improved Overall Performance 
Practices in this document include: Assigning responsibilities to work groups to enable workers to foster individual ownership, team work and improved overall performance... (ID 3034)
Companies Profiled: Xerox, PM Company
Price: $9.95
Direct access to this research is not included with your membership level.Manage Call Centers to Maintain High Employee Morale in a Stringent Work Culture 
Fed Ex, like many other service-oriented companies, must manage its call centers within very strict guidelines... (ID 2971)
Companies Profiled: FedEx
Price: $9.95
Direct access to this research is not included with your membership level.Employ an Integrated Recruitment Process to Ensure Fit Between Applicant and Position This document contains Graphics.
Practices in this document include: Designing a thorough position profile to aid in selection and recruitment... (ID 2983)
Companies Profiled: Fidelity Investments
Price: $9.95

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