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The Best Practice Database is a research, analysis and decision-support service for professionals working across functions such as commercial operations, HR, R&D and customer service in major industries including healthcare (pharma, biotech, med device, etc.), finance, manufacturing, technology and communications. This insight-and-advisory service delivers on-demand access to valuable performance benchmarks and best practice research findings from leading global companies.
Membership in the Best Practice Database provides unlimited access to a $40-million growing body of proprietary research and forward-looking analysis on topics such as:
Whats New?
Best Practices of the Day 
Customer Satisfaction Metrics   
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Non-members: Click here to sign-up for a complimentary tour of "Customer Satisfaction Metrics"
This document contains analysis of how world-class organizations measure customer satisfaction and how often they survey customers, how they follow up with customers and reward employee performance, what organizations track with Customer Relationship Management tools, and other customer relationship-building activities and practices... (ID 4395)
Companies Profiled: Brooks-PRI Automation, Blackbaud, Cisco Systems, Honeywell, more ...
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