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The Best Practice Database is a research, analysis and decision-support service for professionals working across functions such as commercial operations, HR, R&D and customer service in major industries including healthcare (pharma, biotech, med device, etc.), finance, manufacturing, technology and communications. This insight-and-advisory service delivers on-demand access to valuable performance benchmarks and best practice research findings from leading global companies.
Membership in the Best Practice Database provides unlimited access to a $40-million growing body of proprietary research and forward-looking analysis on topics such as:
Whats New?
Best Practices of the Day 
Designing Call Center Strategy and Structure 
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This report examines the ways that several top-performing companies organize and run call centers to ensure maximum customer satisfaction and operational efficiency... (ID 4363)
Companies Profiled: General Electric, T. Rowe Price, FedEx, American Express, more ...
Price: $344.95 FREE Today Only!
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